Refund policy

30-Day Money-Back Guarantee

We want you to love what you ordered. If you are not satisfied with your purchase for any reason, you have 30 days from the date of delivery to request a full refund. No forms to fill out, no restocking fee, no questions asked.

How to request a refund

  1. Email us at support@heatkeep.us with your order number and the reason for your return (optional, but it helps us improve).
  2. We will reply within 1–2 business days with return instructions and a return address.
  3. Once we receive the item, or you provide proof of shipment, we issue your refund to the original payment method. Refunds typically appear within 5–10 business days depending on your bank or card issuer.

Return conditions

  • Items should be returned in their original condition with the included accessories (charging cable and gift box) where possible. Normal signs of use during the 30-day trial period are fine.
  • Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect, in which case we cover return shipping or send a replacement at no charge.

Damaged, defective, or incorrect items

If your order arrives damaged, does not work as described, or is not what you ordered, email support@heatkeep.us within 30 days of delivery with a photo of the issue. We will send a replacement or issue a full refund, your choice, at no cost to you.

Discounted and bundle orders

Orders placed with a discount code (for example, WARM2) are eligible for refunds. If you return part of a bundle, the refund is calculated on the price actually paid for the returned item(s).

Order cancellations

Orders leave our warehouse within 1–2 business days. If you need to cancel, email us as soon as possible. If the order has not yet shipped, we will cancel and refund it in full. If it has already shipped, simply return it under the 30-day guarantee above.

Exchanges

Want a different design or color? Email us and we will arrange an exchange, subject to availability. If the design you want is out of stock, we will refund you instead.

Questions

Contact Gentleman's Products at support@heatkeep.us. We are based in Fort Worth, Texas, and respond within 1–2 business days.