Shipping policy
Free standard shipping on every US order
Standard shipping is free on all orders shipped within the United States, with no minimum purchase. Express shipping is available at checkout for a flat $15.
Processing time
Orders are processed and leave our warehouse within 1–2 business days (Monday through Friday, excluding US holidays). Orders placed after 2 PM Central or on weekends begin processing the next business day.
Delivery time
| Method | Cost | Estimated delivery |
|---|---|---|
| Free Standard Shipping | $0.00 | 7–10 business days after dispatch |
| Express | $15.00 | Fastest available service, typically 1–3 business days after dispatch |
Delivery estimates are provided by our carriers and are not guaranteed. Weather, carrier delays, and peak holiday volume can add time.
Holiday ordering
For delivery by December 25, we recommend placing standard-shipping orders by December 12. Orders placed after that date may still arrive in time but cannot be guaranteed.
Tracking
You will receive a tracking number by email the moment your order ships. Tracking information may take 24–48 hours to update after the carrier receives the package.
Shipping destinations
We currently ship within the United States, including Alaska, Hawaii, and US territories. If you would like to order from outside the US, email us at support@heatkeep.us and we will let you know what is possible.
Address changes
If you need to change your shipping address, email us as soon as possible after ordering. We can update the address if the order has not yet shipped. We are not able to redirect packages once they are with the carrier.
Lost, stolen, or damaged packages
If your tracking shows delivered but you cannot locate your package, please check with neighbors and your building's mail area, then contact us within 7 days. If a package is lost in transit or arrives damaged, email support@heatkeep.us and we will send a replacement or refund you in full.
Questions
Contact Gentleman's Products at support@heatkeep.us.